Frequently Asked Questions

General Questions

What is a 3D-printed bust?

A 3D-printed bust is a high-quality, physical replica of a person's head and shoulders, created using advanced 3D scanning and printing technology.

How does the ordering process work?
  1. Place your order and complete checkout.
  2. Get access to the upload page immediately and receive an upload link via email.
  3. Upload your video following our guidelines.
  4. We process the video into a 3D model and refine details.
  5. Your bust is 3D printed and shipped to your address.
What material is used for the busts?

We use PLA marble filament, which provides a smooth, stone-like finish. No additional coatings or finishes are applied.

Customization & Sizing

Can I customize my bust?

Yes, we may be able to accommodate engraved text or a custom stand. Contact us before ordering to discuss feasibility.

What are the size options for the busts?
  • Small (1/3 scale) – Ideal for desk display.
  • Medium (1/2 scale) – A good balance of size and detail.
  • Life Size (1/1 scale) – Best for lifelike display.
Can I get a full-body 3D print instead of just a bust?

Currently, we specialize in busts only, but we may offer full-body prints in the future.

Technical & File Requirements

How do I submit my video?

After checkout, you’ll be directed to the upload page and receive an upload link via email. Follow our Video Guide to ensure the best quality for your 3D model.

What kind of video do I need to upload?
  • Use a modern smartphone or high-quality camera (4K 60fps recommended for best detail).
  • Record in soft, even lighting—overcast daylight or well-distributed indoor lighting works best to avoid harsh shadows and sun rays.
  • The camera operator should move around the subject in a smooth, controlled motion while the subject remains still.
  • Record a continuous 45-60 second video capturing every angle of the head.
  • Ensure to capture the face from eye level, above, below, and side angles for full coverage.
  • Remain still and avoid sudden movements to maintain sharp video quality.
  • Ensure your face is clear—no hats, glasses, or hair obstructing facial features.
  • Follow our Video Guide for step-by-step recording tips.
Can I send a regular photo instead of a video?

No, a video is required to capture full 3D depth. Still images do not provide enough information for accurate 3D modeling.

What if my video does not meet the requirements?

If your video does not meet our scanning requirements, we will notify you. You may submit a new video or request a refund, subject to a 10% processing fee.

What if my video is good but you still can't generate a model?

If your video meets all quality requirements but we are unable to create a satisfactory model, you will receive a full refund.

Do you store my 3D model?

No, we delete all 3D models 7 days after delivery. After this period, we cannot retrieve or reprint your model.

Shipping & Production

How long does it take to receive my bust?
  • 3D model processing: 1 business day
  • Printing: 1 business day
  • Shipping: 3-7 days (varies by location)
  • Total estimated time: 5-7 days
Can I return my bust if I change my mind?

No, due to the custom nature of the product, we do not accept returns. However, if your item arrives damaged, we will provide a replacement.

Will I receive tracking information?

Yes, you will receive a tracking number once your order ships.

Do you ship internationally?

No, we currently ship only within the USA.

What if my bust arrives damaged?

If your bust arrives damaged, please contact us within 48 hours with photos, and we’ll send a free replacement.

Pricing & Refunds

How much does a 3D-printed bust cost?

Pricing depends on size and finish:

  • Small: $34.99
  • Medium: $69.99
  • Large: $150

Custom requests may have additional costs.

Can I get a refund if I change my mind?

Since each bust is custom-made, we do not offer refunds after production has started. However, if there's an issue with your order, please contact us.

Do you offer bulk or family discounts?

Yes! If you want multiple busts or a family package, contact us for special pricing.

Do you charge extra for complex busts?

No, our pricing is based on bust size, not complexity. In most cases, as long as your video follows our guidelines, we can process it without issue. However, if your video is too complex or does not meet our requirements, we may contact you to request a new video. If we are unable to create a bust from your footage and you have followed our guidelines, we will offer a refund.

Are there any hidden fees?

No, the price you see at checkout includes everything—there are no hidden fees. The only additional costs would be shipping and tax, which are calculated at checkout.

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